Terms & Conditions
Deposits and Cancellation Policy:
Deposits are required in order to secure your reservation. These can be made via credit, debit card or electronic bank transfer. We accept Visa, Switch, Mastercard and American Express. Failure to provide a valid source of payment upon booking may mean the reservation is cancelled.
The full cost of the first night of your stay will be taken as a non-refundable deposit. The remaining balance for the booking will be taken from the card provided to secure the booking, 3 days prior to arrival.
If a cancellation is made prior to 3 days before arrival, the remaining balance for the booking will not be taken. If cancellation is made 3 days or less prior to the day of arrival, then the remaining balance for the whole booking will be due and is non-refundable. In the event of a ‘no-show’ or request for a booking reduction (before, on or after the arrival date) no refund or partial refund will be given and the total amount for the full stay will be due.
A cancellation must be confirmed by receiving a cancellation confirmation email from either Creag Mhor Lodge or the travel website, until this is received, your booking is active.
Force Majeure
In the unlikely event that we are forced to cancel your stay due to matters outside of our control we reserve the right to postpone your booking to a later date or issue a credit note against any payments made by you or on your behalf rather than issue a refund.
If you are travelling from anywhere outside of Scotland and are affected by travel restrictions in your home country or countries you are planning to travel through and you have not cancelled outside of the 3 day cancellation terms, your booking will be charged and no refund will be possible.
Please note that Creag Mhor Lodge is not responsible for any travel arrangements of any kind. We advise guests to take out appropriate travel insurance to cover any eventualities.
If you test positive for COVID and cancel your reservation, we will not offer a refund and will ensure that you are sent a receipt to cover any losses via your travel insurance. You can get covid addendums added onto your insurance.
Payments during your stay: We have a secure chip and pin reader on site and we can accept payment by cash, Visa/Switch/Mastercard/American Express credit and debit cards for any incidentals during your stay. We do not accept cheques or bank transfers.
Children: At Creag Mhor Lodge we are unable to accept any children under the age of 10. Any party with a member under this age will not be permitted to stay, however the cost of your full booking will still be charged, should you arrive and attempt to check in with a child. Any additional accommodation you may have to book will be at your own expense.
Pets: Animals of any kind are not permitted. Service dogs are allowed by prior arrangement.
Smoking Policy: Smoking is not permitted anywhere inside the property, This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. There is a designated smoking area, please ask for details. Anyone suspected of smoking anywhere inside the property will be charged a flat rate cleaning fee of £150.00 plus any damages or deep cleaning charges required as laid out below, where applicable.
Tariff: We reserve the right to vary the tariff at any time. Once booked, your tariff is fixed. Cancellation of your reservation by you or because of the reasons relating to your card details as laid out above may mean the cost of rebooking is greater or less than your original booking as our tariff varies in line with market conditions.
Rooms: Whilst we endeavour to provide you with the room of your choice, we reserve the right to change room allocation to a room of the same or higher standard if required.
Damage to the property: On the rare occasion when damage occurs, by negligence or a deliberate action taken by you or those in your party, which directly or indirectly causes loss to Creag Mhor Lodge, you agree to indemnify such losses, and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.
Breakfast: Breakfast is served between 8:00am and 9:00am.
Check in & Check Out: Check in is between 4:00pm and 9:30pm. Check out is between 8:00am and 10:00am on your day of departure. Early check outs can be arranged but we cannot accommodate late check outs.
Luggage: For those guests who are staying at Creag Mhor Lodge and leave their luggage with us, please note you do so at your own risk. Creag Mhor is not liable for any loss or damage to your items.
Car Parking: There are a number of complimentary guest parking spaces at Creag Mhor Lodge and we invite you to park your vehicles should you wish, there is one space for each room. Creag Mhor holds no liability for loss or damage to any vehicles on the premises.
Identification: All guests may be asked to provide photo ID on arrival.
Inclusion: Here at Creag Mhor we believe everyone deserves the right to receive tolerance, acceptance and respect regardless of their age, gender, sexual orientation, religion or ethnicity. We ask that all our guests treat each other with understanding and respect during their stay.
Behaviour: Excessive noise, threatening behaviour and physical violence will not be tolerated.
By booking I hereby agree to these terms and conditions and I fully understand that any breech of them may result in accommodation being refused/revoked and the relevant charges being automatically debited from my card.